Repair & Service ERPLive / DeployedVisit Live Site Timeline: 2024 - 2026 Active Product Rollout

The Mobile ICU (Service ERP)

Full-lifecycle smartphone & device repair operations, job cards, diagnostics & spares inventory ERP.

Client / PartnerIndependent Repair Shops, Multi-Brand Service Centers & Franchise Networks

Production PhaseLive / Deployed

Primary Toolchain

NuxtNode.jsExpress

The Challenge

Independent mobile repair centers struggle with unorganized paper job sheets, misplaced customer devices, lack of transparent repair estimates, inaccurate spare parts inventory (screens, batteries, charging ports), and lost customer trust due to opaque repair timelines.

Architecture & Solution

Engineered an end-to-end multi-tenant repair operations ERP. Service advisors log device intake with interactive photographic damage annotations and lock/passcode patterns. Technicians receive jobs based on skill ratings, log replacement parts from real-time stock, record labor logs, and execute mandatory 15-point QC tests. Customers receive automated WhatsApp status notifications and transparent QR code tracking links.

Key Features & Deliverables

Multi-brand master catalog covering smartphone models, fault presets, and repair labor rates

Digital intake job card with touch/stylus cosmetic scratch & screen damage annotation

Technician skill-based job dispatch, step-by-step repair logging, and diagnosis history

Real-time spare parts inventory tracking, multi-branch stock transfers, and purchase orders

Pre-delivery 15-point Quality Check (QC) verification checklist before customer handover

Automated customer WhatsApp & SMS repair milestones with live web tracking via QR codes

Integrated GST-compliant invoicing, warranty certificate generation, and device buyback valuation module

Technology Stack

Frontend: Nuxt 3/4 with Vue 3, Tailwind CSS & Lucide Vue for fast counter execution

Backend: Node.js with Express & TypeScript implementing clean layered architecture

ORM & Database: Prisma ORM with MySQL multi-tenant database supporting schema isolation and branch management

Integrations: QR Code generation for job cards, WhatsApp Cloud API for notifications, and thermal receipt printing

Results & Project Metrics

4x Faster

Intake-to-Bench Speed

0% Zero

Part Misplacement Rate

98%

Customer Satisfaction (CSAT)

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