Refund & Cancellation Policy
Last Updated: December 1, 2025 • Rushivarya Solutions (OPC) Private Limited
Thank you for choosing Rushivarya Solutions ("we", "us", "our", or "Company"). This Refund and Cancellation Policy outlines terms governing software engineering contracts, SaaS platform subscriptions, and digital payments.
1. Custom Development Projects
Custom development contracts are executed via iterative milestones. Because dedicated engineering resources are allocated upon milestone commencement, payments made for accepted and delivered sprint milestones are non-refundable.
If a client elects to terminate a project prior to subsequent milestone kickoff, any unearned advance balance will be reconciled and refunded within 14 business days.
2. SaaS Subscriptions & Recurring Licenses
SaaS subscription fees (such as zonPOS cloud tiers) are billed on a recurring monthly or annual basis. Clients can cancel subscriptions at any time via the billing console. Cancellation takes effect at the end of the current billing cycle without penalty.
3. Processing of Approved Refunds
Approved refunds are credited directly back to the original source payment instrument (UPI, Credit/Debit card, or Net Banking) within 7 to 10 working days, subject to the bank’s clearance cycles.
For refund queries or billing disputes, please contact: contact@rushivaryasolutions.in